Terms & Conditions

Last Updated: 26-10-2024

Welcome to Chan Oost. By using our website, booking appointments, or purchasing products and services, you agree to the following terms and conditions. Please read these Terms & Conditions carefully before using our services.

1. General

These Terms & Conditions apply to all services and products offered by Chan Oost, including but not limited to hair services, wig installations, extensions, and online bookings. By accessing our website or visiting our salon, you acknowledge and agree to be bound by these terms.

2. Appointments and Bookings

  • Booking Requirements: All appointments must be booked in advance, either through our booking website, or in-person at the salon. A non-refundable booking fee is required to secure your appointment.
  • Rescheduling and Cancellations: Clients must notify us at least 48 hours before their scheduled appointment to reschedule or cancel. Failure to do so may result in the forfeiture of the booking fee.
  • Late Arrivals: If you are more than 15 minutes late, we reserve the right to modify or cancel your appointment. A late arrival may also reduce the time available for your service, with no adjustment to the price.
  • No-Show Policy: Clients who fail to show up for their appointment without prior notice will forfeit the booking fee and may be required to pay a no-show fee before booking future appointments.

3. Hair Extensions, Wigs, and Custom Orders

  • Wig & hair extensions: All orders on the website and in store are are non-refundable once the order has been placed and confirmed.
  • Custom Orders: Any custom orders for wigs, extensions, or hairpieces are non-refundable once the order has been placed and confirmed.
  • Product Care: We recommend using professional hair care products to maintain the quality of our wigs, extensions, and services. We are not responsible for damage caused by improper care or handling after the service.

4. Health and Safety

  • Scalp Conditions and Allergies: Clients are responsible for informing us of any scalp conditions, allergies, or sensitivities before the service begins. We reserve the right to refuse service if there are health concerns that could compromise the client's safety.
  • COVID-19 and Other Illnesses: Clients are required to reschedule their appointment if they are experiencing symptoms of illness, including but not limited to COVID-19. We reserve the right to refuse service to anyone showing signs of illness.

5. Pricing and Payment

  • Service Fees: All service fees are subject to change without prior notice. The current pricing is available on our website and in the salon.
  • Payment Methods: We accept payments by cash, credit card, or other digital payment options. All payments must be completed at the time of the service.
  • Non-Refundable Fees: Booking fees, custom orders, and special services are non-refundable under any circumstances.

6. Limitation of Liability

  • Chan Oost is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the cost of the service or product provided.
  • We are not responsible for any damage caused by improper use, aftercare, or third-party products used after our services.

7. Intellectual Property

  • All content, including text, images, logos, and designs on our website, is the intellectual property of Chan Oost. You may not reproduce, distribute, or use any content without our prior written consent.

8. Privacy Policy

Our privacy practices are detailed in our Privacy Policy, which you can review on our website. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.

9. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time. Any changes will be posted on this page, and you are advised to review them regularly. Your continued use of our services following any changes indicates your acceptance of the new terms.

10. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Amsterdam.

11. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us at:

Email: legal@chanoost.com

Payment Information

  1. Accepted Payment Methods:

    • iDEAL: All iDEAL transactions are securely processed through Mollie Payments.
    • Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
    • PayPal: Customers can choose to pay securely through PayPal at checkout.
    • Cash Payments: For in-salon purchases and services, we accept cash payments.
    • Bank Transfer: Available upon request for custom orders and large purchases. Please contact us for bank details.

We only accept iDEAL, cash, and bank transfers for in-store orders. All iDEAL and bank transfer payments are securely processed, ensuring a smooth transaction experience.

  1. Order Processing:

    All payments are processed and secured through Mollie Payments. Once we have received your payment, we will begin processing your order, which may take up to 2 working days. For credit card payments, processing can take up to 5 working days.

    Please note that this processing time is additional to the delivery time.

  2. Payment Terms:

    • All payments must be made in full at the time of booking or purchase.
    • Booking fees for salon services are non-refundable and required to secure your appointment.
    • Custom orders, including personalized wigs and hairpieces, require full payment upfront.

  3. Refunds and Exchanges:

    • Booking fees and payments for services are non-refundable.
    • Hair extensions, wigs, and custom orders are final sale and not eligible for refunds or exchanges due to hygiene concerns.
    • If you experience any issues with a product, please contact us within 7 days of receipt.

Delivery Information

  1. Shipping Methods and Costs:

    • We offer standard and express shipping options for all online orders. Shipping costs will be calculated at checkout based on the delivery address and selected shipping method.
    • In-salon Pickup: In-salon pickup is available for customers who prefer to collect their order in person. Please contact us to schedule your pickup time. If a pickup appointment has been scheduled and you choose to cancel it, the next appointment will be arranged according to our availability. This applies even if the new pickup date falls outside the original delivery timeframe.

  2. Delivery Times:

    • In Stock Shipping: Orders are typically delivered within 2-4 business days. 
    • Custom & Pre-Orders: Delivery times for custom wigs, hairpieces and pre-orders may vary. Please allow an additional 20-22 business days for production before shipment.

  3. International Shipping:

    • We ship internationally to selected countries. Shipping fees and delivery times will vary based on the destination.
    • Customs duties, taxes, and fees may apply and are the responsibility of the customer.

  4. Delivery Requirements:

    • Please ensure that the delivery address provided is accurate and accessible. Chan Oost is not responsible for delivery delays or lost packages due to incorrect addresses.

  5. Tracking Your Order:

    • Once your order has been shipped, you will receive a tracking number via email to monitor your package's progress.
    • You can track your order directly on the courier’s website using the tracking number provided.

  6. Delivery Issues:

    • Delivery Delays

      Please be aware that delivery delays may occur due to international circumstances beyond our control, such as weather changes, freight staff strikes, customs strikes, or public holidays. Unfortunately, these issues do not qualify as valid reasons to cancel and refund the order.

      1. Delivery Issues After Shipment:

        • Once we have shipped your order, any delays caused by courier issues (e.g., strikes, public holidays, or other unforeseen events) are outside of our control. In such cases, we recommend contacting the courier directly for the most accurate delivery information.
        • We are not liable for any delays that occur after your package has been dispatched from our location.

      2. Lost or Delayed Packages:

        • If your package is delayed or goes missing, please notify us immediately so we can initiate an investigation with the courier. We will do our best to assist in resolving the issue promptly.

      3. Responsibility After Delivery:

        • Once the tracking information indicates that your package has been delivered to the provided address, we are not responsible for any lost or stolen claims.
        • We will initiate an investigation with the courier service if you believe your package was lost after the stated delivery. However, any compensation will be based on the courier's findings.